Chameleon Global ITIL Experts
Welcome to Chameleon - GLobal ITIL Experts
Home ITIL Training Courses Relationship Management Interim Process Management Training Course Schedule ITIL Explained Contact
ITIL V3 & V2 TRAINING COURSES


  V3 Service Strategy  
  V3 Service Design  
  V3 Service Transition  
  V3 Service Operation  
  V3 Continual Service Improvement  
  V3 Operational Support and Analysis  
  V3 Service Offerings and Agreements  
  V3 Planning, Protection and Optimisation  
  V3 Release, Control and Validation  
  V3 Overview  
  V3 Foundation  
  V3 Foundation Bridge  
  V3 Manager Bridge  
  Supplier Management V3  
  Business Relationship Management V3  
  How to Plan and Implement V3  
  V2 Foundation  
  V2 Release and Control  
  V2 Support and Restore  
  V2 Service Support  
  V2 Service Delivery  
  V2 Service Manager Revision  
  V2 Service Manager Examinations  


ITIL V3 Service Lifecycle Overview


Build a successful Service Management function ensuring best value is delivered to business customers

The initial stage of achieving a successful transition to the provision of best value IT services to business customers is to obtain high level commitment to the Service Management. The ITIL V3 Service Lifecycle overview is designed for IT Professionals with responsibility for the delivery of IT services. On completion of this event you will have a thorough understanding of ITIL Service Lifecycle objectives and deliverables and how ITIL will strategically benefit your organisation.

BOOK NOW

Duration
1 day

Course Code
ITILV3O

Public Course Price
On-site course delivery only.

Target Group
This overview is designed for all staff with responsibility for the delivery of IT Services.

Pre Requisite
None

Course Benefits

  • Understand the ITIL Service Lifecycle concept
  • Know the principles underpinning the practice of Service Management
  • Convert strategic objectives into portfolios of services and service assets
  • Control the risk of failure and disruption
  • Manage the complexity related to changes to services and service management processes
  • Maintain stability in service operations
  • Link improvement efforts and outcomes across the Service Lifecycle

Course Contents

  • The need for a Service Lifecycle approach to IT Service Management
  • Service Management as a practice
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
  • Function, Roles and Processes across the lifecycle
  • Technology and tools for ITIL V3
  • Managing across the Lifecycle
  • Challenges, critical success factors and risks
  • How ITIL assists the provision of quality IT Services
  • ITIL – now and in the future
  • The New Qualification Scheme and examination process
  • Case studies and Open forum

Chameleon offers a full portfolio of EXIN accredited IT Service Management training leading to Foundation, Practitioner and Service Manager level qualifications.

NEXT RUNNING

BOOK NOW
Course booking hotline + 44 (0) 113 289 2332
Disclaimer © Copyright 2009