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ITIL "Best Practices" - Overview for Management
How to improve the IT
service to your customers through a solid understanding
of the IT Infrastructure Management
process.
| The initial stage of achieving
a successful transition to the provision of quality
IT services is to obtain high level commitment
to the IT Infrastructure Library (ITIL) approach.
This overview is designed for senior management
with responsibility for the delivery of IT services.
On completion of this event you will have a thorough
understanding of ITIL objectives and deliverables
and how ITIL will strategically benefit your organisation. |
Duration
This is a one day course.
Course Code
ITILOV
Public Course Price
On-site course delivery only.
Target Group
This overview is designed for all staff with responsibility
for the delivery of IT Services.
Pre Requisite
None
Course Benefits
- Understand the
IT Infrastructure Library best practices
- Understand
the benefits of Service Management in an
IT environment
- Understand the
qualification and accreditation process in
ITIL for IT staff
- How to use ITIL to begin
Service Improvement Programmes
in your organisation
- Maximise your managed service environment through Service
Management processes
Course Contents
- The history of ITIL
- The need
for a systematic approach to IT Service Management
- The
structure of the Service Support model
- The structure
of the Service Delivery model
- How ITIL assists
the provision of quality IT Services
- The integration
of Service Support and Service Delivery
- Benefits,
costs and possible problems of implementation
- IT Management
role in exploiting the IT Infrastructure Library
- ICT
and Service Management
- ITIL – now and in
the future
- The EXIN/ISEB
examination process
- Case studies
- Open forum
Chameleon offers a full portfolio of EXIN accredited
IT Service Management training leading to Foundation,
Practitioner and Service Manager level qualifications.
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