Chameleon Global ITIL Experts
Welcome to Chameleon - GLobal ITIL Experts
Home ITIL Training Courses Relationship Management Interim Process Management Training Course Schedule ITIL Explained Contact
ITIL TRAINING COURSES

       
  SERVICE MANAGEMENT FOUNDATION CERTIFICATE
    SERVICE MANAGER’S CERTIFICATE – SERVICE SUPPORT  
    SERVICE MANAGER’S CERTIFICATE – SERVICE DELIVERY  
    SERVICE MANAGER’S REVISION DAY  
    SERVICE MANAGER’S CERTIFICATE - EXAMINATIONS  
     
Examination - Service Support
 
     
Examination - Service Delivery
 
    PRACTITIONER CERTIFICATES IN IT SERVICE MANAGEMENT  
     
Service Desk and Incident Management
 
     
Problem Management
 
     
Change Management
 
     
Configuration Management
 
     
Service Level Management
     
Financial Management
 
     
Support and Restore
 
     
Release and Control
 
    ITIL OVERVIEW  
    PROMOTING AND PLANNING TO IMPLEMENT SERVICE MANAGEMENT  


ITIL "Best Practices" - Overview for Management


How to improve the IT service to your customers through a solid understanding of the IT Infrastructure Management process.

The initial stage of achieving a successful transition to the provision of quality IT services is to obtain high level commitment to the IT Infrastructure Library (ITIL) approach. This overview is designed for senior management with responsibility for the delivery of IT services. On completion of this event you will have a thorough understanding of ITIL objectives and deliverables and how ITIL will strategically benefit your organisation.

Duration
This is a one day course.

Course Code
ITILOV

Public Course Price
On-site course delivery only.

Target Group
This overview is designed for all staff with responsibility for the delivery of IT Services.

Pre Requisite
None

Course Benefits

  • Understand the IT Infrastructure Library best practices
  • Understand the benefits of Service Management in an IT environment
  • Understand the qualification and accreditation process in ITIL for IT staff
  • How to use ITIL to begin Service Improvement Programmes in your organisation
  • Maximise your managed service environment through Service Management processes

Course Contents

  • The history of ITIL
  • The need for a systematic approach to IT Service Management
  • The structure of the Service Support model
  • The structure of the Service Delivery model
  • How ITIL assists the provision of quality IT Services
  • The integration of Service Support and Service Delivery
  • Benefits, costs and possible problems of implementation
  • IT Management role in exploiting the IT Infrastructure Library
  • ICT and Service Management
  • ITIL – now and in the future
  • The EXIN/ISEB examination process
  • Case studies
  • Open forum

Chameleon offers a full portfolio of EXIN accredited IT Service Management training leading to Foundation, Practitioner and Service Manager level qualifications.

NEXT RUNNING

BOOK NOW
Course booking hotline + 44 (0) 113 289 2332
Disclaimer © Copyright 2004-2005