ITIL Service Manager Certificate - Service Delivery Examination

The Management Certificate in IT Service Management

Duration
3 hours closed book case study based examination.

Course Code
ITILESD

Target Group
This is the second of two examination papers undertaken over two days by delegates who have completed the ten days of the ITIL Service Manager’s Certificate course (course codes ITILSMCSS and ITILSMCSD). This examination paper covers topics within Service Delivery and is undertaken during the morning of the second day of examinations.

Public Course Price
£ 300.00 plus VAT (this examination fee covers both examination papers).

EXIN exam entry requirements
To undertake the Manager’s Certificate in IT Service Management exam, delegates must already hold the Foundation Certificate. Delegates must also have completed the ITIL Service Manager’s Certificate courses for Service Support and Service Delivery and have achieved a positive in-course assessment during both courses. A 50% pass mark is required for both examination papers to successfully be awarded the qualification.

On-site Examinations
The exam is also offered as an on-site option if the Service Support and Service Delivery courses have been delivered on-site. If this option is selected, there is a separate invigilation cost of £750.00 plus VAT, which covers the invigilation fee for both examination papers across the two days.

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