What is ITIL Version 3 Refresh?

The new ITIL® books (version 3) as published by UK Publisher TSO are now available. The number of books has been brought back from nine (version 2) to five. As you can see from the titles of the new books, the structure has also been changed. The new books have been categorized according to the Life Cycle Principle.

With this, ITIL wants to offer a service management set of practice guidance. The new ITIL literature now comprises only five volumes. These are Service Strategy, Service Design, Service Transition, Service Operation and Continuous Service Imrpovement. The five volumes represent the different stages of the service lifecycle. The concepts covered by each of the five volumes are:

Service Strategy:

• Service Management strategy and value planning
• Linking business plans and directions to IT service strategy
• Planning and implementing service strategy

Service Design:

• Service design objectives and elements
• Selecting the service design model
• Cost model
• Benefit/risk analysis
• Implementing service design
• Measurement and control

Service Transition:

• Managing organisational and cultural change
• Knowledge management
• Service knowledge management system
• Methods, practices and tools
• Measurement and control
• Companion best practices

Service Operation

• Application Management
• Change Management
• Operations Management
• Control processes and functions
• Scaleable practices
• Measurement and control

Continual Service Improvement

• Business and technology drivers for improvement
• Justification - Business, financial and organisational improvements
• Methods, practices and tools
• Companion best practices

Service Lifecycle
New topics within version 3 include: Strategy Generation, Service Design Aspects, Supplier Management, Outsourcing Models, Service Knowledge Management System, Application Design and Management, Technology Architecture Design & Management, Service Measurement, Event Management and Request Fulfillment.

Who are EXIN?


As a global provider of IT examinations, EXIN has already certified more than 250.000 professionals in IT, worldwide. Thanks to more than 40 years of experience, EXIN has acquired a thorough and extensive knowledge in the field of IT certification. Partnerships with international agents such as ISEB and authorized examination centers enhance the accessibilty of EXIN's popular and highly successful examinations. EXIN offers candidates the opportunity to take examinations at a time and place of their choice.

Chameleon has chosen EXIN as the examination provider for all ITIL accredited training courses recognising our customers’ demands for examinations in a variety of languages. EXIN’s ITIL Foundation certificate is available in English, German, French, Spanish, Dutch, Japanese, Chinese, Russian and Portuguese.

EXIN, the global IT examination provider is an independent organisation establishing educational requirements, and developing and organising examinations in the field of Information Technology. EXIN is well-known worldwide for its ITIL certificates in IT Service Management. With examinations like ITIL, ISPL, CMM, ASL and DSDM, EXIN plays an important role in the development of international qualification standards.