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What is ITIL Version 3?
The Information Technology Infrastructure Library(ITIL) is a collection of best practices in the field of IT Service Management. The first version of ITIL from the 1980’s was followed up in 2001 by version 2, and version 3 was introduced at the end of May 2007.
The new ITIL literature now comprises only five volumes. These are Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. The five volumes represent the different stages of the Service Lfecycle. In version 3 the connection between IT and the business occupies centre stage. The focus lies upon continuous improvement of these services and getting the Service Lifecycle in order.
Service Strategy
- Service Management strategy and value planning
- Service Portfolio Management
- Demand Management
- Financial Management
- Planning and implementing Service Strategy
Service Design
- Service Design Packages
- Service Catalogue Management
- Service Level Management
- Supplier Management
- Availability Management
- Capacity Management
- Information Security Management
- IT Service Continuity Management
Service Transition
- Change Management
- Release and Deployment
- Service Asset and Configuration Management
- Service Knowledge Management Systems
- Knowledge Management
Service Operation
- Service Operation functions
- Service Operation Processes
- Skills, Organisation and Culture
Continual Service Improvement
- Service Lifecycle Governance
- RACI Models
- Implementation and Maturity Models
- Baseline and Benchmarking
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