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ITIL Practitioner
Configuration Management
Learn how to manage Configuration Management
using ITIL ’Best Practice’
| Chameleon offers the full portfolio
of EXIN accredited IT Service Management training
leading to ITIL Overview, Foundation, Practitioner
and Service Manager level qualifications. |
Duration
This three day course explores the guidance in ITIL Configuration Management
to understand the processes involved in Configuration Management and the
opportunities and challenges faced when implementing and working with the
discipline. This course is used in preparation to undertake EXIN Practitioner
Certificate exam in Configuration Management in the afternoon of day three
of the course.
Course Code
ITILPCONM
Public Course Price
£ 850.00 plus VAT including examination
Target Group
IT staff who work regularly in the field of Configuration Management, particularly
those staff with specific responsibility for the creation and improvement
of the Configuration Management process, Change Managers and Release Management
staff.
EXIN Exam and Entry Requirements
Delegates will receive the EXIN syllabus indicating pre-requisite knowledge,
skill and practical experience required to undertake this Practitioner course.
Pre Requisites
- Foundation
Certificate in IT Service Management
- Practical experience
in the field of Configuration Management
Course Benefits
- Understand and introduce
a Configuration Management plan
- Be able to perform
an initial capture of data for the CMDB
- Manage
the CMDB at the procedure level
- Set up and maintain
coding systems
- Make proposals for
naming conventions and identify attributes
and relationships for
CIs
- Be able to work
according to Configuration Management procedures
and carry
out these
activities
- Produce reports on the
basis of the Configuration Management database
- Gain
an awareness of the scope of Configuration Management
and objectives
- Assist in the control
of changes to infrastructure and services
- Introduce
methods to identify and manage assets and configuration
items
- Demonstrate how to create
a Configuration Management strategy
Course contents
Day 1 - Background to Configuration
Management
We explore the history of Configuration Management, how incidents and problems
affect our control over Configuration items and establish the baseline for
best practice. The major elements of identification, control, how to define
the scope and scalability of the Configuration Management Database (CMDB).
The Configuration Management Plan
Implement the Configuration Management process based upon the Configuration
Management plan. Describe the difference between asset management and Configuration
Management.
The Configuration Management Database
- Planning and Implementation
Goals, scope, awareness campaigns, project planning, defining the role, the
organisation structure, support interfaces, dependencies and benefits. Plan
and implement the initial capture of CI data, populate the CMDB, implement
procedures and how to keep the CMDB up-to-date.
Day 2 - Coding Systems, Attributes
and Naming Conventions
Design and implement impact codes, priority codes, naming conventions for CIs
and identify attributes of CIs and all required relationships.
Procedures and Working Instructions
Plan, elaborate, optimise and carry out procedures for Configuration Management,
implementation of procedures and working instructions from planning through
to verification of CIs.
The role of the Configuration Manager
Roles and responsibilities of the Configuration Manager.
Post Implementation Review
What, how and when to audit the process of Configuration Management against
the CMDB.
Day 3 - Configuration Management Tools
Which tools are on the market? How do we evaluate? How do we integrate with
Service Desk, Problem and Change Management? This session provides you with
guidance on how to select the best tool.
Configuration Management Reporting
and Reviewing
Identifying the type and format of reports required within the organisation
and how to produce reports on the basis of the Configuration Management Database
and explain the recipients of the reports.
Course Review and Exam Preparation
The three day course consists of exercises, syndicate work and assignments
that will assist in developing an action plan for the future.
Course structure
The course is case study based, combining short lectures with individual and
group assignments. The course provides a very good introduction to IT Service
Management and many organisations have chosen to send some or all of their
IT staff on these courses in preparation for an implementation programme.
In Course Assessments/Assignments
Part of the examination is made up of an assessment whereby the course provider
tests two assignments during the course. In order to obtain the Practitioner
Certificate in IT Service Management the result of this assessment must be
satisfactory.
Course Documentation
Delegates will receive a bound copy of the PowerPoint slides used during the
course, a copy of the itSMF IT Service Management pocket-guide and access
during the course to the OGC publications. Delegates will also receive assignments,
mock exams, exercises and case studies.
OGC Publications
This course utilises OGC Publications Service Support and Service Delivery.
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