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ITIL V2 Practitioner Release and Control Certificate
Gain 3.5 credits and learn how to become qualified and optimise your Release and Control processes through accredited best practice!
| Chameleon offers the full portfolio of V2 and V3 accredited IT Service Management training leading to all examinations in the new ITIL Qualifications scheme |
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Duration
This five day course explores the guidance in
ITIL Release Management to understand the processes
involved in Release and Control/Change/Configuration
Management. This course is for IT professionals
who will participate in managing, organising
and optimising the operations of Release and
Control processes. This course is used in preparation
to undertake Practitioner Certificate exam
in Release and Control in the afternoon of day
five of the course.
Course Code
ITILPRMC
Credits
3.5
Public Course Price
£ 1100 plus VAT including examination.
Target Group
IT staff involved in the day to day working
of the Release Management/Change Configuration
Management environment, particularly those staff
with specific responsibility for the creation
and improvement of the Release and Change Management
process, Release Managers, Change Managers and
Release Management Practitioners.
Exam and Entry Requirements
Delegates will receive the syllabus, Service
Document, Track Descriptions indicating the
pre requisite knowledge, skills and practical
experience required to undertake this Practitioner
course.
Pre Requisites
- Foundation Certificate
in IT Service Management
- Practical experience
in the field of Release Management
- Accredited training and in course practical assignments
Course Benefits
- Gain an awareness of
the scope of Release Management and Control
- Plan and initiate the
key activities in the Release and Control
process
- Learn how to
Integrate activities with Change and Configuration
Management
- Define the Release
and Control quality, policy and procedures
- Define and maintain
procedures, work instructions and guidelines
for the Release and Control process
- Understand the
role of the Release and Control Manager
- Learn about Definitive
Software Libraries and the Definitive Hardware
store
- Learn how to
plan, manage and implement all Releases from
request to successful closure
- Learn how to
design, build and configure all Releases
- Learn how to
select the best Release and Control strategies
- Create Key Performance
Indicators (KPIs) for Release and Control
- Learn how and what to audit through best practice
- Discover Service Improvement Plans for Release and Control
Course contents
Day 1 - The Scope of Release
and Control
Planning for the implementation of Release and
Control process
The goals of Release Management
The basic concepts of Release and Control process
Major activities from development to the live
environment and beyond
Managing the Release and Control
Process
Defining the Release policy and planning
Describing the Release units and Release identification
Types of Release for Release and Control Process
Selecting the best Release type for your change
Release and Control Process
and Quality Management
How and where to store authorised versions of
software
The Definitive Software Library (DSL)
The role of the Definitive Hardware Store (DHS)
The Release and Control life cycle from design
to archive
Best Practice Version Control for Release and
Control process
Benefits, costs and possible problems with Release
Management
Day 2 - Change Management
Plan and Integration
Request for Change (RFC) authorisation process
Preparing for Change Advisory Board (CAB) meetings
Assessing priority, impact and categorisation
of changes
Producing the Forward Schedule of Change (FSC)
Producing and identifying the Projected Service
Availability (PSA)
Defining and agreeing basic, urgent and standard
releases/changes
Building, testing and implementation of authorised
releases/changes
Co-ordinating the backout of failed changes
Understand the interdependencies between Change
Management
Integration with Configuration Management and
Release and Control
Day 3 - The Configuration Management
Plan and Integration
Implement the Configuration Management process
based upon the Configuration Management plan.
Describe the different between asset management
and Configuration Management.
The Configuration Management
Database - Planning and Implementation
Goals, scope, defining the role, the organisation
structure, support interfaces, dependencies
and benefits. Plan and implement the initial
capture of CI data, populate the CMDB, implement
procedures and how to keep the CMDB up-to-date.
Coding Systems, Attributes
and Naming Conventions
Design and implement impact codes, priority
codes, naming conventions for Release and Control
process and identify attributes of CIs and all
required relationships.
Procedures and Working Instructions
Plan, elaborate, optimise and carry out procedures
for Release and Control process with Configuration
Management, implementation of procedures and
working instructions from planning through to
verification and audit of Configuration Items.
Day 4 - The Role of
the Release and Control Manager
Defining the role of the Release and Control
Manager
Responsibilities of the Release and Control
Manager with the CAB
Producing a job description for the Release
and Control Manager
Release and Control
Reporting and Reviewing
Being aware of the support tools and techniques
available for the implementation of Release
and Control process and be able to indicate
where and how improvements can be made. Also
preparing Release and Control Management reports
for distribution throughout the organisation,
monitoring and reporting upon the Release and
Control process.
Day 5 - Release and Control
Auditing and Service Improvement
What, how and when to audit the process of Release
and Control.
Course Review, Exam
Preparation and Examination
The five day course consists of exercises, syndicate
work and assignments that will assist in developing
an action plan for the future.
Course structure
The course is practically based, combining short
lectures with individual and group exercises
and assignments. The course provides a very
good introduction to IT Service Management and
many organisations have chosen to send some
or all of their IT staff on these courses in
preparation for an implementation programme.
In Course Assessments/Assignments
Part of the examination is made up of an assessment
whereby the course provider tests three assignments
during the course. In order to obtain the Practitioner
Certificate in IT Service Management the result
of this assessment must be satisfactory.
Course Documentation
Delegates will receive a bound copy of the PowerPoint
slides used during the course, a copy of the
itSMF IT Service Management pocket-guide and
access during the course to the OGC publications.
Delegates will also receive assignments, mock
exams, exercises and case studies.
OGC Publications
This course utilises OGC Publications Service
Support and Service Delivery.
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