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ITIL V2-V3 Foundation Bridge and Examination
Fast track route to the new ITIL V3 Foundation certificate level of knowledge
| Chameleon offers the full portfolio of V2 and V3 accredited IT Service Management training leading to all examinations in the new ITIL Qualifications scheme. |
Duration
1 day including 30 minute ITIL V2-V3 Foundation Bridge multiple choice examination.
Course Code
ITILV3B
Public Course Price
£ 275.00 plus VAT including examination
Target Group
- Existing holders of V2 Foundation Certificate
- All IT Professionals wishing to progress to the V3 qualification scheme
Benefits
- Update and certify your knowledge of ITIL V3 terminology, structure and basic concepts
- Gain the new industry recognised Foundation Bridge Certificate in IT Service Management
- Understanding and knowledge of the new topics and content of ITIL V3
- Formal progression to ITIL Qualification scheme
Pre Requisite
Existing holders of earlier and previous V2 ITIL Foundation Certificate
Structure and Bridging Syllabus
This course is based upon the new ITIL V3 Service Management Best Practices known as the IT Infrastructure Library (ITIL). This 1 day training course leads to the ITIL Foundation Certificate in IT Service Management. Candidates will gain up to date knowledge on:
- The new content of ITIL V3 as main focus for the Foundation Bridge course
- Understand the major differences between V2 and V3 concepts and terminology
- Undertake the ITIL V2-V3 Foundation Bridge examination
ITIL V2-V3 Bridging Course Documentation
Chameleon as an accredited V3 training organisation will provide for each candidate all course documentation, new quick reference guides, new ITIL V2-V3 glossary of terms and access to all new OGC publications in readiness to undertake the ITL V2-V3 Foundation Bridge examination.
Bridge and Examination Course Content
Part 1 Compulsory Subjects
- Background to ITIL
- Why ITIL needed to change
- The concept of service
- The new ITIL Service Lifecycle
- Goals and Objectives of Service Strategy (SS)
- Goals and Objectives of Service Design (SD)
- Goals and Objectives of Service Transition (ST)
- Goals and Objectives of Service Operation (SO)
- Goals and Objectives of Continual Service Improvement (CSI)
Part 2 V2-V3 The Main Differences
- Compare and contrast V2 to V3
- Existing V2 General concepts and definitions
- New and major differences
- ITIL V3 Glossary at a Glance
Part 3 The V3 Syllabus
- Explanation of the ITIL Version 3 syllabus and content not tested in the Foundation Bridge Examination
Examination for ITIL V2-3 Foundation Bridge Examination
Candidates will undertake the new ITIL Bridge Examination multiple choice examination and will be tested upon Part 1 ad Part 2 of the syllabus.
The multiple choice examination is undertaken in the afternoon, at the end of the one day course. There are 20 multiple choice questions to be undertaken in the 30 minute closed book examination. A pass mark of 65% is required in order to be awarded the ITIL Foundation Bridge Certificate.
ITIL V2-3 Foundation Bridge Examination Results
The results will be received directly by candidates approximately 2-3 weeks following the examination.
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