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ITIL V3 Service Management Foundation
Gain the new ITIL V3 Foundation Certificate in ITIL Service Management
| Chameleon offers the full portfolio of V2 and V3 accredited IT Service Management training leading to all examinations in the new ITIL Qualifications scheme. |
Duration
3 days including 1 hour ITIL Version 3 multiple choice examination
Course Code
ITILV3F
Public Course Price
£ 800.00 plus VAT including examination
Target Group
- Individuals who require the basic understanding of the new ITIL V3 framework
- All IT Professionals wishing to progress the V3 qualification scheme
Benefits
- Certify your knowledge of ITIL V3 terminology, structure and basic concepts
- Gain the new industry recognised ITIL Foundation Certificate in IT Service Management
- Gain competences in the new V3 Roles, Processes and Functions
- Formal progression to ITIL Qualification scheme
Pre Requisite
None
Structure and Syllabus
This course is based upon the new ITIL V3 Service Management Best Practices known as the IT Infrastructure Library (ITIL). This 3 day training course leads to the ITIL Foundation Certificate in IT Service Management.
The syllabus is aimed at raising the understanding of and competence in IT Service Management and for candidates to:
- Understand and to define service and the concepts of Service Management
- Understand the Service lifecycle and explain the objectives and business value for each phase
- Key principles of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
- Understand the goals and objectives of SS, SD,ST, SO and CSP
- Define new key terminology and concepts of Service Management
- Demonstrate a hi level understanding of five of the core processes
- The basic concepts and objectives of the 15 ITIL V3 processes
- Undertake the ITIL V3 Foundation examination
ITIL V3 Course Content
- Background to ITIL
- ITIL V3 and the Service Lifecycle
- Service Strategy (SS)
- Service Design (SD)
- Service Transition (ST)
- Service Operation (SO)
- Continual Service Improvement (CSI)
- Service Management as a Practice
- The Service Lifecycle comprehension
- General concepts and definitions
- Key principles and Models
- ITIL V3 Processes, Functions and Roles
- Technology and Architecture
- The new ITIL V3 Multiple choice examination
ITIL V3 Course Documentation
Chameleon as an accredited V3 training organisation will provide for each candidate accredited course documentation, new quick reference guides, ITIL V3 glossary of terms and access to all new OGC publications in readiness to undertake the ITL V3 examination.
Examination Preparation and Criteria
The multiple choice examination is undertaken at the end of the course in the afternoon of day three. Throughout the course candidates will receive a minimum of 2 new ITIL V3 sample papers in order to demonstrate their understanding of ITIL V3 Service Management.
The ITIL V3 Examination
40 multiple choice questions to be undertaken in one
hour, closed book examination, where a pass mark of
65% is required in order to be awarded the EXIN ITIL
Foundation Certificate.
ITIL V3 Examination Results
The results will be received directly by candidates approximately 2-3 weeks following the examination
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