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ITIL Service Manager Certificate -
Service Delivery
The Management
Certificate in IT Service Management
Duration
This is a five day course. This course is preceded
by Service Support (ITILSMCSS)
Course Code
ITILSMCSD
Public Course Price
£ 1200.00 plus VAT
Target Group
IT Service Support Managers, IT Service Delivery Managers,
IT Consultants, IT Project Managers and IT Programme
Managers.
EXIN exam and entry requirements
Delegates will receive the EXIN syllabus indicating
pre requisite knowledge, skill and practical experience
required to undertake the Service Manager’s
course.
Pre Requisites
- Foundation Certificate
in IT Service Management
- 5 years’ experience
working in an IT environment
Course Benefits
- Demonstrate your understanding
of Service Delivery processes of
ITIL
- Relate ITIL
knowledge to your organisation
- Learn how to manage
and implement the Service Support
processes
- Learn
how to develop the ITIL Service
Management framework within your organisation
- Be
able to assess the IT Service Management
processes
- Prepare
for the IT Service Management Certificate
Course Contents
- Service Level Management
- Availability
Management
- Capacity Management
- Financial
Management for IT Services
- IT Service Continuity Management
In-Course Assessments and Assignments
This course is case study based combining lectures
with individual and group assignments. Daily examination
questions in preparation for the Service Manager’s
examination are provided. Part of the examination
process is made up of an assessment
whereby the course provider evaluates the delegate
during the course.
The in-course assessment is an EXIN requirement forming
an integral part of the course and consists of daily completion of overall
assessment chart by two course directors with feedback to the delegate. At
the end of the week the assessment chart is completed and signed off by both
course provider and exam candidate.
Course Documentation
Comprehensive course documentation including:
- Copy of the itSMF Service
Management pocket-guide for further reference
- Chameleon ITIL Revision
Workbook
- Plus lots more!
Revision and Examination Preparation
Day (course code ITILRD)
The revision day
utilises the live exam case study.
Candidates will
undertake a mock exam paper
in order to prepare for the ITIL Service
Manager examination. Throughout
the day candidates will be able to review,
question and
develop strategies for
final
examination preparation.
This revision day is
recommended at least one week before the examination
dates. Please
see dates
on the Training Course
Schedule.
The Examination (code ITILESD)
3 hour closed book examination and case study based.
Please see dates on the Training Course
Schedule.
OGC Publications - Included in Course fees!
Included in the Manager's course, all delegates will
receive a copy of the Service Delivery publication
as part of the course documentation.
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