ITIL Service Manager Certificate - Service Support

The Management Certificate in IT Service Management

Duration
This is a five day course. This course is followed by Service Delivery (ITILSMCSD)

Course Code:
ITILSMCSS

Public Course Price
£ 1200.00 plus VAT

Target Group
IT Service Support Managers, IT Service Delivery Managers, IT Consultants, IT Project Managers and IT Programme Managers.

EXIN exam and entry requirements
Delegates will receive the EXIN syllabus indicating pre requisite knowledge, skill and practical experience required to undertake the Service Manager’s course.

Pre Requisites

• Foundation Certificate in IT Service Management
• 5 years’ experience working in an IT environment
  

Course Benefits

• Demonstrate your understanding of Service Support processes of ITIL
• Relate ITIL knowledge to your organisation
• Learn how to manage and implement the Service Support processes
• Learn how to develop the ITIL Service Management framework within your organisation
• Be able to assess the IT Service Management processes
• Prepare for the IT Service Management Certificate

Course Contents

• Service Desk
• Incident Management
• Problem Management
• Change Management
• Configuration Management
• Release Management

In-Course Assessments and Assignments
This course is case study based combining lectures with individual and group assignments. Daily examination questions in preparation for the Service Manager’s examination are provided. Part of the examination process is made up of an assessment whereby the course provider evaluates the delegate during the course.

The in-course assessment is an EXIN requirement forming an integral part of the course and consists of daily completion of overall assessment chart by two course directors with feedback to the delegate. At the end of the week the assessment chart is completed and signed off by both course provider and exam candidate.

Course Documentation
Comprehensive course documentation including:

• Copy of the itSMF Service Management pocket-guide for further reference
• Chameleon ITIL Revision Workbook
• Plus lots more!

Revision and Examination Preparation Day (course code ITILRD)
The revision day utilises the live exam case study. Candidates will undertake a mock exam paper in order to prepare for the ITIL Service Manager examination. Throughout the day candidates will be able to review, question and develop strategies for final examination preparation.

This revision day is recommended at least one week before the examination dates. Please see dates on the Training Course Schedule.

The Examination (code ITILESS)
3 hour closed book examination and case study based. Please see dates on the Training Course Schedule.

OGC Publications - Included in Course fees!
Included in the Manager's course, all delegates will receive a copy of the Service Support publication as part of the course documentation.

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