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ITIL Service Manager Certificate - Service Support
The Management Certificate in IT Service Management
Duration
This is a five day course. This course is followed
by Service Delivery (ITILSMCSD)
Course Code:
ITILSMCSS
Public Course Price
£ 1200.00 plus VAT
Target Group
IT Service Support Managers, IT Service Delivery Managers,
IT Consultants, IT Project Managers and IT Programme
Managers.
EXIN exam and entry requirements
Delegates will receive the EXIN syllabus indicating
pre requisite knowledge, skill and practical experience
required to undertake the Service Manager’s
course.
Pre Requisites
- Foundation Certificate
in IT Service Management
- 5
years’ experience
working in an IT environment
Course Benefits
- Demonstrate your understanding
of Service Support processes of ITIL
- Relate ITIL
knowledge to your organisation
- Learn how to manage
and implement the Service Support processes
- Learn
how to develop the ITIL Service Management framework
within your organisation
- Be able to assess the
IT Service Management processes
- Prepare for the
IT Service Management Certificate
Course Contents
- Service Desk
- Incident Management
- Problem
Management
- Change Management
- Configuration
Management
- Release Management
In-Course Assessments and Assignments
This course is case study based combining lectures
with individual and group assignments. Daily examination
questions in preparation for the Service Manager’s
examination are provided. Part of the examination
process is made up of an assessment whereby the course
provider evaluates the delegate during the course.
The in-course assessment is an EXIN requirement forming
an integral part of the course and consists of daily
completion of overall assessment chart by two course
directors with feedback to the delegate. At the end
of the week the assessment chart is completed and
signed off by both course provider and exam candidate.
Course Documentation
Comprehensive course documentation
including:
- Copy of the itSMF Service
Management pocket-guide for further reference
- Chameleon ITIL Revision
Workbook
- Plus lots more!
Revision and Examination Preparation Day (course code
ITILRD)
The revision day utilises the live exam case study.
Candidates will undertake a mock exam paper in order
to prepare for the ITIL Service Manager examination.
Throughout the day candidates will be able to review,
question and develop strategies for final examination
preparation.
This revision day is recommended at
least one week before the examination dates. Please
see dates
on the Training Course
Schedule.
The Examination (code ITILESS)
3 hour closed book examination and case study
based. Please see dates on the Training Course
Schedule.
OGC Publications - Included in Course fees!
Included in the Manager's course, all delegates will
receive a copy of the Service Support publication
as part of the course documentation.
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