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ITIL V3 Service Strategy Certificate (ITILV3SS)
Intermediate ITIL Lifecycle module leading to ITIL Expert in IT Service Management
| Chameleon offers the full portfolio of V2 and V3 accredited IT Service Management training leading to all examinations in the new ITIL Qualifications scheme |
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Duration
3 days including 90 minute ITILV3 Service Strategy multiple choice scenario based examination
Course Code
ITILV3SS
Credits Awarded
3
Public Course Price
£ 900.00 plus VAT including examination
Target Group
- CIOs, Architects, Account Managers, IT Consultants, IT Managers, IT Audit, IT Planners
- IT Professionals working in strategic planning roles
- Individuals seeking the ITIL Expert Certification in IT Service Management
- Individuals seeking progress to the ITIL Master in IT Service Management
- All IT Professionals wishing to progress through the V3 qualification scheme
Benefits
- Understand the importance of Service Management as a practice concept
- Understand Service Strategy principles, policies, procedures, purpose and objective
- How Service Strategy interacts with all core Service Lifecycle processes
- Understand new ITIL Service Strategy processes and roles
- How to measure ITIL Service Strategy
- Understand technology considerations surrounding ITIL Service Strategy
- Identify the challenges, success factors and risks with ITIL Service Strategy
- Undertake the new ITIL Service Strategy examination!
Pre Requisite
Existing holders of ITIL V3 Foundation Certificate or V2 ITIL Foundation Certificate plus Bridge Certificate
Service Strategy and Examination Course Content
- Service Strategy core concepts and principles
- Defining market spaces and creating value
- Resources and Capabilities as strategic assets
- Internal marketing, business development and opportunity analysis
- Conducting strategic customer assessment
- Service Valuation, Financial modelling
- Funding the Service Portfolio
- Service Portfolio Management and methods and processes
- High level strategies for Demand Management
- The Role of Product Manager and Business Relationship Manager
- Strategic and Tactical strategy through the V3 Lifecycle
- Opportunities for improvement across the Service Portfolio
- Critical success factors, challenges and risks with Service Strategy
Course Documentation
Chameleon as an Accredited Training Organisation (ATO) will provide for each candidate all course documentation, new Service Strategy quick reference guides, new ITIL V3 glossary of terms, sample papers and access to all new OGC publications in readiness to undertake the ITL Service Strategy examination.
Examination for ITIL Service Strategy Certification
Candidates will undertake Eight (8) multiple choice, scenario based, gradient scored questions. in the 90 minute closed book examination. The 90 minute multiple choice examination is undertaken in the afternoon at the end of the three day course. A pass mark of 70% is required in order to be awarded the ITIL Service Strategy Certification and 3 credits.
Examination Results
The results will be received directly by candidates approximately 2-3 weeks following the examination
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