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ITIL V3 Service Transition Certificate (ITILV3ST)
Intermediate ITIL Lifecycle module leading to ITIL Expert in IT Service Management
| Chameleon offers the full portfolio of V2 and V3 accredited IT Service Management training leading to all examinations in the new ITIL Qualifications scheme |
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Duration
3 days including 90 minute ITILV3 Service Transition multiple choice scenario based examination.
Course Code
ITILV3ST
Credits Awarded
3
Public Course Price
£ 900.00 plus VAT including examination
Target Group
- CIOs, Architects, IT Consultants, IT Managers, IT Audit, IT Planners
- IT Professionals working in Change, Release, Service Test and Configuration roles
- IT Professionals working in a Service Transition environment
- Individuals seeking the ITIL Expert Certification in IT Service Management
- Individuals seeking progression to the ITIL Master in IT Service Management
- All IT Professionals wishing to progress through the V3 qualification scheme
Benefits
- Understand the importance of Service Management as a practice concept
- Understand Service Transition principles, policies, procedures, purpose and objective
- How Service Transition interacts with all core Service Lifecycle processes
- Understand new ITIL Service Transition processes and roles
- How to measure ITIL Service Transition
- Understand technology considerations surrounding ITIL Service Transition
- Identify the challenges, success factors and risks with ITIL Service Transition
- Undertake the new ITIL Service Transition examination!
Pre Requisite
Existing holders of ITIL V3 Foundation Certificate or V2 ITIL Foundation Certificate plus Bridge Certificate
Service Transition and Examination Course Content
- Service Strategy core concepts and principles
- Introduction to Service Transition
- Service Transition core concepts and principles
- Service Transition and value to the business
- Service Transition principles
- The Service Transition processes
- Service Transition related activities and stakeholder management
- Organising for Service Transition
- Implementation and improvement of Service Transition
- Consideration of technology for Service Transition processes
- Critical success factors, challenges and risks with Service Transition
Course Documentation
Chameleon as an Accredited Training Organisation (ATO) will provide for each candidate all course documentation, new Service Transition quick reference guides, new ITIL V3 glossary of terms, sample papers and access to all new OGC publications in readiness to undertake the ITL Service Transition examination.
Examination for ITIL Service Transition Certification
Candidates will undertake Eight (8) multiple choice, scenario based, gradient scored questions in the 90 minute closed book examination. The 90 minute multiple choice examination is undertaken in the afternoon at the end of the three day course. A pass mark of 70% is required in order to be awarded the ITIL Service Transition Certification and 3 credits.
Examination Results
The results will be received directly by candidates approximately 2-3 weeks following the examination
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